Frequently Asked Questions
Everything you need to know about shopping with SNIDEL.
What is the standard shipping time for orders?
Standard shipping typically takes 3-7 business days for domestic orders. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are considered final sale.
How do I determine my size in SNIDEL clothing?
SNIDEL follows standard Japanese sizing, which may run smaller than Western brands. We recommend viewing the detailed size chart on each product page for specific measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my SNIDEL garments?
To maintain the quality of our delicate fabrics, we recommend following the specific care instructions on the inner label. Most of our knitwear and dresses benefit from professional dry cleaning or gentle hand washing.